Tesco’s American Foray
Wednesday, June 27th, 2007In February, Tesco (the British supermarket) announced that it would finally enter the U.S. It hesitated for some time with is decision because of stiff competition in the U.S. market. It now looks about ready to open its first set of stores (see the interesting background article in this week’s issue of the Economist).
From a business strategy perspective, Tesco has decided to sandwich itself in size somewhere between convenience stores like 7-Eleven and the local supermarket chains like Kroger, Safeway, Albertson’s, etc. It will occupy larger square footage than typical convenience stores, but smaller square footage than the local supermarket. All of this is meant to offer a greater selection than convenience stores (so that the customer can actually find a greater selection of staples that they want) and greater convenience than the supermarkets (so that the customer can get in and out more quickly, …especially during rush hours). Insofar as market segment is concerned, it will likewise sandwich itself between upscale stores like Whole Foods and mass market stores like Wal-Mart. It will attempt to appeal to the middle market, a market that it views as under-served in the U.S.
I have my reservations about this strategy. First, I think that Tesco will have a difficult time convincing customers to come to stores that offer more convenience simply because they are smaller. They are banking on people who stop in on their way home from work to stop in and pick up something quickly, …perhaps even for dinner that evening. Frankly, I believe, and studies show, that American consumers cherish variety. Although they are creatures of habit and tend to buy the same things over and over, they perceive value in the "opportunity" for choice. They like to know that there are many things on a menu even though they often choose the same thing. For this reason, I’m not so sure that the convenience offered by Tesco will trump the variety available at the "traditional" supermarkets. With respect to market segment strategy, there is the potential for Tesco to find itself in a classic "stuck in the middle" dilemma. This would occur if, for instance, the top portion of the middle market prefers to shop at the upscale chain, and the bottom portion of the middle market prefers the downscale, mass market outlets. Therefore, in trying to broadly appeal to the middle market, they don’t satisfy any niche adequately. For this reason, Tesco may find itself squeezed on both sides by Whole Foods and Wal-Mart.
But even if this strategy turns out to be a good one, and even if the strategy is well executed (something that Tesco is actually good at), there is a third factor that should not go overlooked. That is, it is just incredibly difficult for firms to compete in foreign markets!! This is what is referred to in the academic literature as the liability of foreignness. That is, before you even start competing in the foreign environment, you’re already behind. You don’t speak the language, you don’t know the culture, you lack local operational experience and infrastructure, and you don’t know how to navigate the legal and regulatory environment. All of this results in increased costs for foreign firms, and places them at a competitive disadvantage vis-a-vis their domestic counterparts.
Research suggests that in order to overcome the liability of foreignness, foreign firms should be orders of magnitude better than their local competitors - to offset their cost disadvantage. It’s unclear to me that Tesco is that much better than its seasoned U.S. competitors. And although you look at Tesco’s entry and think that their cost disadvantage shouldn’t be that great - after all, they’re British, so language shouldn’t be an issue; the cultures are also relatively similar; and not only that, but the legal and regulatory environments are close enough. This would presage a successful entry in the U.S. But that would be a misguided conclusion. Even though it’s generally easier for British firms to enter the U.S., and vice versa, this does not make it costless. Moreover, given their lack of operational experience here, and their underdeveloped supply chain, entry will not be easy. And to top it off, they’re operating in a market (retail supermarkets) in which margins are generally paper thin.
So welcome to the U.S. Tesco. You may have a great strategy and you may be able to execute it well, but you are still foreign to this market. There is no margin for error, especially here - where retail competition is incredibly fierce. I wish you well, …but the deck is stacked against you.






